For Customer Support Call me on this number 956 3879 563 956 3789 563

PRIVACY POLICY

PRIVACY POLICY

DEVICHARANADDA is a Facility Provider and aggregates the service providers and seekers and the term Facility is used to denote the Devicharanadda. The Facility recognises the importance ofmaintaining your privacy. We value your privacy and appreciateyour trust in us. This Privacy Policy sets out howDEVICHARANADDA uses and protects any information that yougive DEVICHARANADDA when you use thiswww.devicharanadda.com or the DEVICHARANADDA mobileapplication or any other digital medium and other offline sourcesof our Company. DEVICHARANADDA is committed to ensurethat your privacy is protected. Should we ask you to providecertain information by which you can be identified when usingthis website, and then you can be assured that it will only be used inaccordance with this Privacy Policy as it describes how we treatuser information we collect from you, the policies and procedureson the collection, use, disclosure and protection of yourinformation when you use our DEVICHARANADDA Platform.

This Privacy Policy applies to current and former visitors to our DEVICHARANADDA Platform and to our online customers.

By visiting and/or using our website, you agree to this PrivacyPolicy.

DEVICHARANADDA may change this policy from time totime by updating this page. You should check this page from timeto time to ensure that you are happy with any changes.

www.devicharanadda.com is a property ofDEVICHARANADDA, Proprietor, established under laws ofIndia, having its registered office at Proprietor, Telangana -501511.

DEFINITIONS:

The terms "Devicharan", "Company", “Facility”, "we", "us" and "our"refer to the DEVICHARANADDA.

The term "DEVICHARANADDA Platform" refers towww.devicharanadda.com or the DEVICHARANADDA mobileapplication or any other digital medium and other offline sources.

The terms "you" and "your" refer to the user of thewww.devicharanadda.com.

The term "Group" means, with respect to any person, any entity that is controlled by such person, or any entity that controlssuch person, or any entity that is under common control withsuch person, whether directly or indirectly, or, in the case of anatural person, any Relative (as such term is defined in theCompanies Act, 1956 and Companies Act, 2013 to the extentapplicable) of such person.

The term "Services" refers to any services offered byDEVICHARANADDA on devicharanadda platform The term "Policy" refers to this “Privacy Policy”.

Please read this Policy before using the DEVICHARANADDAPlatform or submitting any personal information toDEVICHARANADDA. This Policy is a part of and incorporatedwithin, and is to be read along with, the Terms of Usehttps://www.devicharanadda.com/. Registration in Devicharanadda as service provider and availment of Services from Devicharanadda, are deemed to expressly give consent of such User to the Terms of Use and Policy.

INFORMATION WE COLLECT FROM YOU:

Contact information:

We might collect your Name, Email, Phone, Address.

Payment and billing information:

We might collect your billing name, billing address and paymentmethod when you buy a product/service like Netbanking/Debit Card/Credit Card/UPI to the extent of absolute necessity for accepting the payments under the Facility. We NEVER collect yourDebit Card/Credit Card number or Debit Card/Credit Card expiry date or other detailspertaining to your Debit Card/Credit Card on our website. Debit Card/Credit Card information will be obtained and processed by our online payment partner.

Information you post:

We collect information you post in a public space on ourDEVICHARANADDA Platform or on a third-party social mediasite belonging to DEVICHARANADDA.

Usage and Preference Information:

We collect information as to how you interact with our Services,preferences expressed and settings chosen.

DEVICHARANADDA Platform includes theDEVICHARANADDA advertising services ("Ad Services"), whichmay collect user activity and browsing history within theDEVICHARANADDA Platform and across third-party sites andonline services, including those sites and services that includeour ad pixels ("Pixels"), widgets, plug-ins, buttons, or relatedservices or through the use of cookies. Our Ad Services collectbrowsing information including, without limitation, your Internetprotocol (IP) address and location, your login information,browser type and version, date and time stamp, user agent,DEVICHARANADDA cookie ID (if applicable), time zone setting,browser plug-in types and versions, operating system andplatform, and other information about user activities on theDEVICHARANADDA Platform, as well as on third party sites andservices that have embedded our Pixels, widgets, plug-ins,buttons, or related services.

Transaction Information:

We collect transaction details related to your use of our Services,and information about your activity on the Services, including thefull Uniform Resource Locators (URL), the type of Services yourequested or provided, comments, domain names, search resultsselected, number of clicks, information and pages viewed andsearched for, the order of those pages, length of your visit to ourServices, the date and time you used the Services, amountcharged, details regarding application of promotional code,methods used to browse away from the page and any phonenumber used to call our customer service number and otherrelated transaction details.

Stored information and files:

DEVICHARANADDA mobile application (DEVICHARANADDAapp) may also access metadata and other information associatedwith other files stored on your mobile device. This may include,for example, photographs, audio and video clips, personalcontacts and address book information. If you permit theDEVICHARANADDA app to access the address book on yourdevice, we may collect names and contact information from youraddress book to facilitate social interactions through our servicesand for other purposes described in this Policy or at the time ofconsent or collection. If you permit the DEVICHARANADDA appto access the calendar on your device, we collect calendarinformation such as event title and description, your response(Yes, No, Maybe), date and time, location and number ofattendees. If you are a partner company, we will, additionally,record your calls with us made from the device used to provideServices, related call details, SMS details location and addressdetails.

Demographic information:

We may collect demographic information about you, events youlike, events you intend to participate in, tickets you buy, or anyother information provided by you during the use ofDEVICHARANADDA Platform. We might collect this as a part ofa survey also.

Other information:

If you use DEVICHARANADDA Platform, we may collectinformation about your IP address and the browser you're using.We might look at what site you came from, duration of time spenton our website, pages accessed or what site you visit when youleave us. We might also collect the type of mobile device you areusing, or the version of the operating system your computer ordevice is running.

WAYS OF COLLECTING INFORMATION:

We collect information directly from you:

We collect information directly from you when you register onDEVICHARANADDA Platform. We also collect information if youpost a comment on DEVICHARANADDA Platform or ask us aquestion through phone or email or any other source ofcommunication.

We collect information from you passively:

We use tracking tools like for collecting information about yourusage of our website.

We get information about you from third parties:

We may receive information about you from third parties, such asother users, partners (including ad partners, analytics providers,search information providers), or our affiliated companies or ifyou use any of the other websites/apps we operate or the otherServices we provide. Users of our Ad Services and other thirdpartiesmay share information with us such as the cookie ID,device ID, or demographic or interest data, and information aboutcontent viewed or actions taken on a third-party website, onlineservices or apps. For example, users of our Ad Services mayalso be able to share customer list information (e.g., email orphone number) with us to create customized audience segmentsfor their ad campaigns.

When you sign in to DEVICHARANADDA Platform with yourSNS account, or otherwise connect to your SNS account with theServices, you consent to our collection, storage, and use, inaccordance with this Policy, of the information that you makeavailable to us through the social media interface. This couldinclude, without limitation, any information that you have madepublic through your social media account, information that thesocial media service shares with us, or information that isdisclosed during the sign-in process. Please see your socialmedia provider’s privacy policy and help center for moreinformation about how they share information when you chooseto connect your account.If you are partner company, we may, additionally, receivefeedback and rating from other users.

USE OF YOUR PERSONAL INFORMATION:

We use information to contact you:

We might use the information you provide to contact you forconfirmation of a purchase on DEVICHARANADDA Platform orfor other promotional purposes. We use information to abide by the contracts: We might use the information you provide to carry out ourobligations arising from any contracts entered into between youand us and to provide you with the relevant information andservices.

We use information to respond to your requests or questions:

We might use your information to confirm your registration forrendering services we offer.

We use information to improve our products and services:

We might use your information to customize your experience withus. This could include displaying content based upon yourpreferences. We might also use your information to understandour users (what they do on our Services, what features they like,how they use them, etc.), improve the content and features of ourServices (such as by personalizing content to your interests),process and complete your transactions, make special offers,provide customer support, process and respond to your queriesand to generate and review reports and data about, and toconduct research on, our user base and Service usage patterns.If you are a partner company, we may use the information totrack the progress of your service to our customers.

We use information to look at site trends and customerinterests:

We may use your information to make our website and productsbetter. We may combine information we get from you withinformation about you we get from third parties. We may useyour information to provide you with information about serviceswe consider similar to those that you are already using, or haveenquired about, or may interest you. If you are a registered user,we will contact you by electronic means (e-mail or SMS ortelephone) with information about these services.

We use information for security purposes:

We may use information to protect our company, our customers,or our DEVICHARANADDA Platform.

We use information for marketing purposes:

We might send you information about special promotions oroffers. We might also tell you about new features or products orenroll you in our newsletter. These might be our own offers orproducts, or third-party offers or products we think you might findinteresting. We may use the information to measure orunderstand the effectiveness of advertising we serve to you andothers, and to deliver relevant advertising to you.

We use information to send you transactionalcommunications:

We might send you emails or SMS about your account orpurchase of our product. We use information as otherwise permitted by law:

We may combine the information that we receive from thirdparties with the information you give to us and information wecollect about you for the purposes set out above. Further, wemay anonymize and/or de-identify information collected from youthrough the Services or via other means, including via the use ofthird-party web analytic tools. As a result, our use and disclosureof aggregated and/or de-identified information is not restricted bythis Policy, and it may be used and disclosed to others withoutlimitation.We analyse the log files of our DEVICHARANADDA Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

SHARING/DISCLOSURE/DISTRIBUTION OF YOUR INFORMATION WITH THIRD-PARTIES:

We will share information with third parties who perform services on our behalf:

We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments.

We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. Some vendors may be located outside of India.

We will share information with Advertisers and advertising networks:

We may work with third parties such as network advertisers to serve advertisements on the DEVICHARANADDA Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.

While you cannot opt out of advertising on the DEVICHARANADDA Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your ‘opt out’ may no longer be effective to fulfill the purpose for which you provide it.

We will share information with our business partners: This includes a third party who provide us various services. Our partners use the information we give them as described in their privacy policies.

While you place a request to order through the DEVICHARANADDA Platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to that vendors in a similar manner as if you had made a goods/products/food order directly with the vendors. If you provide a mobile phone number, DEVICHARANADDA may send you text messages regarding the orders delivery status.

We will share information with Other Users:

If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.

We may share information if we think we have to in order to comply with the law or to protect ourselves:

We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are: Obligated under the applicable laws or in good faith to respond to court orders and processes; or

Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.

We may share information for Internal Use or may share it with any successor to all or part of our business: For example, if part of our business is sold we may give our customer list as part of that transaction. We may also share your information with any present or future member of our "Group" (as defined above) or affiliates for our internal business purposes We may share your information for reasons not described in this policy:

We may share your information other than as described in this Policy if we notify you and you consent to the sharing. We will tell you before we do this.

YOUR CONSENT:

By using the DEVICHARANADDA Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the DEVICHARANADDA Platform.

COOKIES:

Our DEVICHARANADDA Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites. Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as: Authenticating users;

Remembering user preferences and settings;

Determining the popularity of content;

Delivering and measuring the effectiveness of advertising campaigns;

Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in email messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the DEVICHARANADDA Platform and use our Services, as well as when you visit other online sites and services.

Please see our Cookie Policy here for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

DATA SECURITY PRECAUTIONS:

We have in place appropriate technical and security measures to secure the information collected by us.

We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the DEVICHARANADDA Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the DEVICHARANADDA Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.

Email OPT-OUT:

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email (contact@devicharanadda.com). It may take about ____ days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

THIRD PARTY SITES:

The DEVICHARANADDA Platform may contain links to other websites. If you click on one of the links to third party websites, you may be taken to websites we do not control. Any personal information about you collected whilst visiting such websites is not governed by this Policy. DEVICHARANADDA shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the DEVICHARANADDA Platform. Read the privacy policy of other websites carefully as this policy does not apply to the privacy practices of those websites. We are not responsible for these third party sites.

This Policy shall also not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

GRIEVANCE OFFICER:

In accordance with Information Technology Act 2000 and rules made and applicable there under, the name and contact details of the Grievance Officer are provided below: Name:

Address:

Phone Number:

Email Address:

JURISDICTION:

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Further, please note that the DEVICHARANADDA Platform stores your data with the cloud platform of provided by (Name of the Service Provider), which may store this data on their servers located . has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at . The privacy policy adopted by are detailed in .

In the event you have questions or concerns about the security measures adopted by , you can contact their data protection/ privacy team/ legal team or designated grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the address provided above.

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or other privacy concerns, you can email us at contact@devicharanadda.com

It may be also known that Devicharanadda provides a convergence platform for service providers and consumers. The quality of service and the confidentiality is a matter between the service provider and the consumer. Devicharanadda does not guarantee the quality of service and payment terms. The payment terms between the service provider and the consumer are private between them and Devicharanadda does not stand guarantee for both of them for completion of the service and the payment.